Hillingdon, Greater London
Supported living in Hillingdon
Hillingdon is a borough of two halves — Metropolitan-line suburbs in the north, dense and fast-moving in the south. We staff for both.
In Hillingdon we mostly work with people coming out of mental health inpatient care in west London, people stepping down from rehabilitation, and people whose private rented tenancy in Hayes or Uxbridge has collapsed under rent arrears and unmanaged illness.
West London placements have a particular pressure: hospital beds are scarce and discharge deadlines are hard. We answer commissioners the same day and put a costed proposal in writing within three working days, so a delayed discharge doesn't sit waiting on a provider.
Hillingdon is also one of the most diverse boroughs in the country. Our teams here are recruited locally and reflect that — first language, faith, food and family expectations are part of the support plan, not an afterthought.
Our homes
What our Hillingdon homes are like
Our Hillingdon homes are ordinary borough housing stock — terraces and semis close to the Piccadilly and Metropolitan lines, the U-bus routes and Uxbridge town centre.
Transport on the doorstep
Every house is a short walk from a bus route or tube station, so appointments, college and work don't depend on a lift from staff.
Private, lockable rooms
Furnished if someone arrives with nothing, empty if they'd rather bring their own. Either way the key is theirs.
Kitchens set up for different diets
Halal, vegetarian and culturally familiar cooking is normal here — separate storage and equipment where people want it.
Quiet, low-arousal layouts
Two to four tenants per property, with a second sitting space wherever the building allows so nobody has to share a room with the television.
Safe homes
Every Hillingdon home is safe, compliant and regularly inspected
Property compliance is a wellbeing issue, not a filing exercise. Here's what that means in practice across our Hillingdon homes.
- London Fire Brigade-compliant detection, emergency lighting and drills recorded per property
- Gas Safe annual certification and five-yearly EICRs, all held on file for commissioner inspection
- Legionella assessments and documented water temperature monitoring
- Overnight sleep-in or waking night staffing where clinical risk requires it
- HMO licensing and landlord compliance checked before any property is brought into service
- Incident reporting into our digital records the same shift, with manager review the next morning
Local care
Care that stays local in Hillingdon
People do better when the GP, the pharmacy, the care coordinator and the support team are all within a few miles of the front door.
- GP, dentist and optician registration in Uxbridge, Hayes or Ruislip within days of moving in
- Support to attend CMHT, psychology and clozapine or depot clinics across west London
- Named pharmacy dispensing, blister packs where helpful, and daily medication monitoring
- Direct liaison with Hillingdon Council social workers and hospital discharge teams
- Physical health taken seriously — annual health checks, weight, smoking, bloods
- Advocacy, interpreting and immigration-aware benefits support where it's needed
Local relationships in Hillingdon
Working in a London borough means knowing who to ring. Our Hillingdon managers deal directly with the borough's mental health social work teams, hospital discharge coordinators and housing options service, and we keep those relationships warm between placements rather than only when we want something.
Being part of the community
For tenants, Hillingdon offers a lot: Uxbridge library and college, the canal towpath at Cowley, Ruislip Lido on a good day, gyms, mosques, churches, gurdwaras, volunteering and paid work around Heathrow and the town centre. Support plans here are built around getting someone into that, not sitting in the house with the curtains shut.
Who we work with
London Borough of Hillingdon adult social care · West London NHS mental health services and discharge teams · Hillingdon housing options and registered housing providers · Local faith groups, colleges and voluntary organisations
Areas we cover in and around Hillingdon
We take referrals for supported living and mental health supported accommodation across Hillingdon and the surrounding West London area, including:
- Uxbridge
- Hayes
- Ruislip
- Northwood
- Yiewsley
- West Drayton
- Ickenham
- Eastcote
Make a referral
Three ways to refer in Hillingdon
Use the referral form
Two minutes, no documents needed to start — tell us you're referring in Hillingdon.
Start a referralFrequently asked
Hillingdon referrals
Do you work with west London hospital discharge teams?
Yes. We assess on the ward, attend discharge and CPA meetings, and issue a written costed proposal within three working days so beds aren't held up.
Can you support people whose first language isn't English?
Yes. We recruit locally in Hillingdon and can usually match language and cultural background, with interpreting arranged where we can't.
Are your Hillingdon properties licensed?
Every property is checked against borough HMO licensing and landlord compliance requirements before anyone moves in.
How close are the homes to transport?
All within walking distance of a bus route or tube station — usually the Metropolitan or Piccadilly line.
Do you take direct payments in Hillingdon?
Yes, including personal budgets and direct payments administered through an intermediary or managed account service.
Discuss a Hillingdon placement
Tell us about the person's needs and we'll tell you honestly whether we're the right fit.